Terms and conditions
GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY AMBELOS B.V.
Version: October 1, 2026
The user of these general terms and conditions is Ambelos B.V., with its registered office in the municipality of Nieuwegein, with its principal place of business at Biezenwade 2 in (3439 NW) Nieuwegein. Ambelos B.V. is registered in the Trade Register under number 64416070. Ambelos B.V. can be reached via info@ambelos.nl.
These general terms and conditions apply to the sale of products via the webshop of Ambelos B.V. These general terms and conditions are intended for the sale of products to both business customers and consumers. In the following, Ambelos B.V. will be referred to as "the entrepreneur".
CHAPTER 1 – GENERAL PROVISIONS (For everyone)
Article 1 – Applicability
1. These general terms and conditions apply to every offer made by the entrepreneur and to every agreement concluded between the entrepreneur and a customer (both consumer and business customer).
2. Before the conclusion of the contract, the text of these general terms and conditions shall be made available to the customer electronically in such a way that it can be easily stored.
Article 2 – The offer and the agreement
1. If an offer has a limited period of validity, this will be explicitly stated.
2. Obvious mistakes or obvious errors in the offer (such as an obvious typing error in the price) are not binding on the entrepreneur.
3. The agreement is concluded at the time of acceptance by the customer of the offer and the fulfilment of the conditions set therein. The entrepreneur confirms the order immediately by e-mail.
Article 3 – Delivery
1. The place of delivery is the address that the customer has made known to the entrepreneur.
2. If delivery is delayed, the customer will be notified as soon as possible.
3. Upon receipt of breakage-sensitive products (such as glassware or liquids), the customer must immediately submit photographic evidence of the damaged outer packaging and the products to the entrepreneur for the purpose of settling the claim if damage or leakage is found or leaked.
4. The entrepreneur will execute accepted orders from consumers with due speed, but no later than within 30 days, unless a different delivery period has been agreed. If the delivery exceeds this period, the consumer has the right to terminate the agreement free of charge.
CHAPTER 2 – SPECIAL PROVISIONS FOR CONSUMERS (B2C)
The provisions in this chapter apply only to the customer who acts as a consumer (natural person not acting in the exercise of a profession or business).
Article 4 – Right of withdrawal (cooling-off period)
1. The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving reasons.
2. The cooling-off period starts on the day after the consumer (or a pre-designated third party) has received the product.
3. Exclusion of the right of withdrawal: The right of withdrawal is excluded, provided that it is clearly stated in the offer, for:
o Products that spoil quickly or have a limited shelf life (such as fresh Greek specialties, cheese, and opened foods);
o Sealed products that are not suitable for return for reasons of health protection or hygiene and for which the seal has been broken after delivery (such as opened bottles of oil/wine or jars);
o Alcoholic beverages of which the price was agreed upon at the conclusion of the contract, but the delivery of which can only take place after 30 days, and of which the actual value depends on fluctuations in the market over which the entrepreneur has no influence.
Article 5 – Obligations in the event of withdrawal
1. During the cooling-off period, the consumer will handle the product and its packaging with care. The basic principle is that the consumer may only handle and inspect the product as he would be allowed to do in a physical store.
2. The consumer must report the withdrawal within the period via the model form or in another unambiguous manner and return the product within 14 days of this notification.
3. The consumer bears the direct costs of returning the product, unless the entrepreneur has indicated in advance that he will bear these costs himself.
4. The entrepreneur will reimburse all payments made by the consumer, including any shipping costs paid by the consumer to have the product delivered, within 14 days following the day on which the consumer reports the withdrawal. The entrepreneur may wait to refund until he has received the product or the consumer has demonstrated that it has been returned.
Article 6 – Price and Payment (B2C)
1. The prices indicated in the offer of products include VAT.
2. Prices will not be increased within 3 months of formation, unless this is the result of legal regulations (such as a VAT change).
3. The consumer pays the amounts due via the payment methods offered in the ordering process on the webshop (such as Ideal/Wero/Mastercard). In the case of online sales, the general terms and conditions do not require the consumer to pay in advance of more than 50%. If the consumer does not wish to make use of full prepayment via the online payment methods, the consumer has the right to pay a maximum of 50% in advance, whereby the remaining amount must be paid upon or immediately after delivery.
4. If the consumer does not pay on time, the entrepreneur will send a free reminder with a period of 14 days. Only after this period has expired does the consumer owe statutory interest and extrajudicial collection costs (in accordance with the Decree on Compensation for Extrajudicial Collection Costs).
Article 7 – Risk and Conformity (B2C)
1. The entrepreneur guarantees that the products comply with the agreement and the reasonable requirements of soundness.
2. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer.
CHAPTER 3 – SPECIAL PROVISIONS FOR BUSINESS CUSTOMERS (B2B)
The provisions of this section apply only to the customer who is acting in the exercise of a profession or business (business customer).
Article 8 – Exclusion of the right of withdrawal (B2B)
Business customers are not entitled to a cooling-off period or right of withdrawal. All sales to business customers are final.
Article 9 – Prices, invoicing and payment (B2B)
1. All prices quoted for business customers are exclusive of VAT and exclusive of shipping or transport costs, unless expressly stated otherwise in writing.
2. In deviation from the rules for consumers, the entrepreneur is entitled to demand 100% advance payment from business customers before proceeding with delivery of the products.
3. If payment has been agreed afterwards, a strict payment term of 14 days after the invoice date applies.
4. If the payment term is exceeded, the business customer is immediately in default, without a prior notice of default being required. From that moment on, the business customer owes the statutory commercial interest (pursuant to Article 6:119a of the Dutch Civil Code), as well as extrajudicial collection costs, which are set at 15% of the principal sum with a minimum of € 40,-.
5. Suspension, set-off or deduction by the business customer is not permitted.
Article 10 – Complaints, Investigation and Risk (B2B)
1. The business customer is obliged to thoroughly inspect the delivered products immediately upon delivery for visible defects, damage and quantities.
2. Complaints regarding the delivered products must be reported to the entrepreneur in writing and with reasons within 48 hours after delivery. Failing this, any right to complaint or rectification shall lapse. In deviation from the 48-hour period, complaints about products with a very limited shelf life or fresh products must be reported in writing immediately upon delivery (no later than 4 hours after receipt).
3. Contrary to the rules for consumers, the risk of damage, loss or destruction of the products passes to the business customer at the moment the goods leave the warehouse of the entrepreneur (delivery Ex Works / ex works), regardless of who arranges the transport.
Article 11 – Liability and retention of title (B2B)
1. The total liability of the entrepreneur due to an attributable shortcoming in the performance of the agreement is limited to compensation for direct damage to business customers up to a maximum of the amount of the price stipulated for that agreement (excluding VAT). Any liability for indirect damages, including consequential damages, lost profits or lost savings, is expressly excluded.
2. All delivered products remain the property of the entrepreneur until the business customer has fulfilled all his payment obligations under the agreement (extended retention of title).
CHAPTER 4 – OTHER PROVISIONS (For all)
Article 12 – Intellectual property
All intellectual property rights relating to the website and the products (including trademark rights, copyrights to product descriptions, images and layout) are vested exclusively in the entrepreneur. The customer is not permitted to copy or distribute material from the website without prior written permission.
Article 13 – Account registration and abuse
If the customer creates an account on the webshop, the customer is responsible for the confidentiality of the login details. The entrepreneur may assume that all actions that take place from the customer's account are authorized by the customer.
Article 14 – Privacy and GDPR
The entrepreneur processes the customer's personal data in accordance with the applicable privacy legislation, including the General Data Protection Regulation (GDPR), and as further elaborated in the privacy statement on the website.
Article 15 – Force majeure
The entrepreneur is not obliged to comply with any obligation if he is prevented from doing so as a result of force majeure. Force majeure is in any case understood to mean: transport obstacles, strikes, government measures, extreme weather conditions, non-performance by suppliers (e.g. in the country of origin) and failures in the digital infrastructure.
Article 16 – Complaints procedure (B2C)
1. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
2. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt.
Article 17 – Applicable law and jurisdiction
1. Agreements between the entrepreneur and the customer are exclusively governed by Dutch law.
2. Disputes will initially be submitted to the competent court in the district where the entrepreneur has its registered office, unless mandatory (consumer) law designates another court.
