Orders

Which payment methods do you accept?

We accept iDEAL, credit cards, and other secure payment methods.

Do you offer refrigerated delivery?

Yes, temperature-sensitive products (such as feta, yoghurt, and deli meats) are shipped in refrigerated packaging to maintain freshness.

Do you supply to restaurants or businesses?

Our webshop is primarily intended for private customers. If you are a restaurant or a business, please contact us at our email address webshop@ambelos.nl.

Returns and refunds

Can I return products?

Due to hygiene and food safety regulations, perishable products cannot be returned.

What if my order is damaged or delivered incorrectly?

Please contact us within 24 hours and include photos. We will then offer you a replacement product or a refund.

Refunds are processed within 5 to 10 business days after approval.

Shipping

Where and when do you deliver?

We currently deliver only in Utrecht, on Monday, Wednesday, Friday and Saturday

Can I track my order?

Yes, you will receive a tracking link as soon as your order has been shipped.

Still can't see it? Get in touch.

Do you have any further questions?
Feel free to get in touch.

Contact us